Refund policy

Return and Refund Policy

Effective Date: (8/1/2023)

Thank you for choosing Signature Jewelry Designs! We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy to understand the terms and conditions for returning items and requesting refunds.

  1. Eligibility for Returns and Refunds

a. Return Eligibility: You may be eligible for a return and refund under the following circumstances:

  • The item received is damaged, defective, or different from what you ordered.
  • The item has not been worn, altered, or damaged, and it is in its original packaging.
  • You notify us of your intention to return the item within 14 days from the date of delivery.

b. Non-Returnable Items: For hygiene and safety reasons, certain items cannot be returned, including but not limited to pierced earrings (unless they are faulty) and personalized or custom-made pieces.

  1. Return Process

a. Contact Us: If you wish to initiate a return, please contact our Customer Support team at support@signaturejewelrydesigns.com or +1-559-392-6005. Provide your order details, the reason for the return, and any supporting documentation or images if applicable.

b. Return Authorization: Our Customer Support team will review your request and provide you with a Return Authorization (RA) number if the return is eligible. Please do not return any items without an RA number, as it will help us identify and process your return efficiently.

c. Return Shipping: You are responsible for shipping the item back to us using a trackable and insured shipping method. Please include the RA number on the package to ensure a smooth return process.

  1. Refund Process

a. Refund Eligibility: Once we receive the returned item and verify its eligibility, we will process your refund. Refunds will be issued under the following circumstances:

  • If the return is due to a damaged, defective, or incorrect item, we will provide a full refund, including the original shipping charges.
  • If the return is due to a change of mind or other reasons not related to the item's condition or accuracy, a refund may be issued minus the original shipping charges.

b. Refund Method: Refunds will be processed using the original payment method used during the purchase. Please allow [X] business days for the refund to reflect in your account, depending on your payment provider's policies.

  1. Return Shipping Costs

a. Return Shipping for Eligible Returns: If the return is eligible for a refund due to a damaged, defective, or incorrect item, we will cover the return shipping costs. Our Customer Support team will provide you with a prepaid shipping label in such cases.

b. Return Shipping for Non-Eligible Returns: If the return is not eligible for a refund, you are responsible for covering the return shipping costs.

  1. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Signature Jewelry Designs Email: clientcare@signaturejewelrydesigns.com Phone: +1-559-392-6005